CUSTOMER SERVICE REPRESENTATIVE

About us

Talent Outsourcing Channel Solutions is a leading customer service outsourcing provider committed to delivering exceptional support experiences to clients across various industries. We specialise in connecting businesses with talented, dedicated professionals who are passionate about customer satisfaction. Our company culture is built on collaboration, continuous improvement, and a genuine commitment to helping our team members succeed in their careers.

About the role

We are seeking a Customer Service Representative to join our growing team in Cebu City, Cebu. This is a full-time position that plays a vital role in delivering outstanding customer support and maintaining strong client relationships. As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries with professionalism, empathy, and efficiency. This role is essential to our mission of providing world-class customer service that exceeds expectations.

Key responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other communication channels with professionalism and courtesy
• Provide accurate information about products and services, addressing customer questions and concerns promptly
• Process customer requests, transactions, and complaints following company procedures and standards
• Maintain detailed and accurate records of customer interactions and resolutions using the company database system
• Identify customer needs and offer appropriate solutions to enhance satisfaction and loyalty
• Escalate complex issues to supervisors or specialist teams when necessary
• Work collaboratively with team members to achieve performance targets and service level agreements
• Continuously seek opportunities to improve customer experience and operational efficiency
• Adhere to company policies, quality standards, and compliance requirements at all times

What we're looking for

• Strong communication skills with the ability to articulate ideas clearly and listen actively to customer concerns
• With or without BPO experience are welcome to apply
• Excellent customer service orientation with a genuine desire to help and resolve issues efficiently
• Patience and emotional intelligence when handling difficult or frustrated customers
• Ability to multitask and manage multiple customer interactions simultaneously whilst maintaining quality
• Proficiency in using computer systems, databases, and call centre software
• Problem-solving skills with the ability to think critically and make informed decisions
• Reliability and punctuality with the commitment to meet attendance and performance expectations
• Adaptability and willingness to learn new systems, products, and processes quickly
• High school diploma or equivalent qualification; additional customer service training or certification is advantageous
• Previous experience in a customer service or call centre environment is preferred but not essential for motivated candidates

What we offer

At Talent Outsourcing Channel Solutions, we invest in our employees' success and wellbeing. We provide competitive compensation packages, performance-based incentives, and opportunities for career advancement within our organisation. Our supportive work environment encourages professional development through regular training, mentoring, and skills enhancement programmes. We value work-life balance and offer flexible scheduling options where possible. Additionally, we provide access to health and wellness initiatives, employee recognition programmes, and a collaborative team culture where every voice is heard and valued. We are committed to creating an inclusive workplace where all employees feel supported and motivated to perform at their best.

Apply now

If you are a motivated, customer-focused professional ready to make a difference, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and why you are an excellent fit for this role. Join Talent Outsourcing Channel Solutions and become part of a dynamic team dedicated to excellence in customer service.