Customer Service Representative

Customer Service Representative

Start Your Career in a Role Where People Skills Matter

Looking for a role where every day gives you the chance to meet new people, build your communication skills, and take on real responsibility?

We’re looking for a Customer Service Representative to join our Houston office and become an important part of the customer experience. You’ll speak with customers, understand what they need, find practical solutions, and work with different teams to make sure requests are handled properly.

If you’re naturally confident speaking with people, enjoy learning new things, and want a role where you can develop valuable professional skills, this could be a great opportunity to get started.

A typical week could involve:

• Respond to customer enquiries by phone, email, and other communication channels
• Review customer requests and determine the information or support required
• Provide updates on services, account information, processes, and requests
• Record customer details and interaction notes in internal systems
• Follow up with customers when additional information is needed
• Coordinate with internal departments to move customer requests forward
• Keep track of open enquiries and outstanding actions
• Assist with appointment scheduling and customer callbacks
• Review previous customer information before responding to ongoing requests
• Identify routine issues and determine when additional assistance is required
• Keep customers informed when their request involves another department
• Maintain accurate customer records and communication history
• Share recurring customer questions or feedback with the appropriate team

Monday to Friday

The position is full-time and office-based in Houston, TX. You’ll work alongside different teams throughout the day and receive training on company systems, customer processes, and the responsibilities of the position.

Hours: 8:30am–5:00pm
Schedule: Monday–Friday
Employment: Full-time | Permanent
Location: Houston, TX

Previous experience in customer service, retail, reception, hospitality, administration, sales, client support, call centers, or another people-focused role is useful.

We’re looking for someone who communicates clearly, pays attention to customer details, follows through on commitments, and can stay organized when managing several requests at once. Confidence using email, databases, CRM systems, spreadsheets, and standard office software is helpful.

Training will be provided on company systems, customer processes, and the responsibilities of the position.

Applications

If you’re looking for a full-time Customer Service Representative position in Houston, TX and enjoy helping customers while keeping requests, information, and follow-ups organized, submit your current resume for consideration.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $20.56 - $24.69 per hour

Benefits:

• 401(k)
• Life insurance
• Paid time off
• Parental leave

Work Location: In person