Customer Service Representative

Company Overview
For more than 30 years Armorex (formerly Checkers Cleaning Supply) has been dedicated to providing industry-leading industrial cleaning and maintenance supplies with a focus on honesty, integrity, and exceptional customer service. Since 1984, we have built lasting relationships with our clients by meeting their specific needs with reliable products and a commitment to full satisfaction.

Our mission is simple: Making it easy to maintain a clean and safe workplace.

We believe great service starts with great people. We move fast, support each other and treat every customer interaction as an opportunity to build trust and long term relationships.

Job Overview
We are looking for a strong, all around Customer Service Representative - someone who genuinely enjoys helping customers and takes price in getting the details right. You'll be the friendly voice customers rely on and the detail focused professional who ensures orders, quotes, and customer data are accurate every time.

If you love solving problems, staying organized, and making customers feel taken care of, you'll thrive here!

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions.
• Assist clients with product selections, order processing, and resolving any issues or concerns.
• Maintain detailed records of customer interactions using data entry skills and Microsoft Office tools.
• Handle outbound calling to follow up on orders or gather feedback to improve service quality.
• Support client services by coordinating with internal departments to fulfill customer needs efficiently.
• Demonstrate excellent phone etiquette and communication skills to create positive customer experiences.
• Manage cash handling transactions accurately when processing payments or refunds.

Skills

• You have 2+ years of customer service experience and enjoy working with people.
• You're confident handling customer inquiries and staying calm under pressure.
• Accuracy matters to you - you double check details and take pride in clean data entry (50+ wpm preferred).
• You're comfortable multitasking in a fast paced environment.
• You're tech-savvy with Microsoft office; CRM experience is a plus.
• You bring a positive, can-do attitude and enjoy being part of a team.

Why You'll Love Working at Armorex

• A supportive, team-first culture where you work truly matters.
• Opportunities to grow your skills and advance.
• Competitive pay and benefits.
• A company that lives its values - Customer First, Integrity, Grit, Teamwork, and Respect.

Ready to Join Us?

If you're a people person with an eye for detail and want a role where customer care and accuracy go hand in hand, we'd love to meet you!

Apply today with your resume and let's start the conversation.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care

Education:

• Secondary School (required)

Experience:

• Customer Service : 2 years (required)

Work Location: In person