Customer Service Representative

**Job Overview:**

HYDRO UK are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. This role involves providing support and resolving inquiries to ensure customer satisfaction.

**Responsibilities:**

• Answer incoming customer calls and emails promptly and professionally

• Assist customers with product information, pricing, and availability

• Process orders, returns, and exchanges accurately

• Upsell products or services to increase revenue

• Maintain customer records by updating account information

• Resolve customer complaints effectively and efficiently

• Collaborate with other departments to address customer needs

**Experience:**

• Strong phone etiquette and active listening skills

• Proficient in data entry to update customer information accurately

• Ability to analyze customer needs and recommend suitable products or services

• Excellent written and verbal communication skills to effectively communicate with customers

• Previous experience in a customer service role is preferred but not required

**The Role:**

• In-House at Hydro HQ (Gloucester)

• Monday to Friday

• 9am to 4pm

• On-site parking

• Free car cleaning products

Job Types: Permanent, Full-time

Pay: £22,000.00-£26,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person