Customer Service Representative

Customer Service Representative

Company: DNT Optics

Job Type: Full-time (In-Person)

Location: 9011 S Sam Houston Pkwy W STE 130, Missouri City, TX 77489 (Houston Headquarters)

Pay: $18.00 – $20.00 per hour

About Us

At DNT Optics, we specialize in cutting-edge thermal optics and night vision technology. We are dedicated to delivering top-tier products and exceptional support to hunters, outdoor enthusiasts, and shooting sports customers. As our company continues to expand—including plans to open a physical storefront in the future—we are seeking an energetic, detail-oriented, and customer-focused Customer Service Representative to join our team on-site at our Houston headquarters.

What You’ll Do

• Multi-Channel Customer Support: Handle customer inquiries promptly across phone calls, email tickets, and live web chats.
• In-Person Customer Interactions: Conduct hands-on, in-person product demos for local customers and manage customer pick-up and drop-off appointments at our facility.
• Technical & Product Guidance: Assist customers with product questions, technical troubleshooting, warranty inquiries, and order updates.
• Order & Account Management: Process returns, replacements, and order changes while ensuring complete customer satisfaction.
• Accurate Data Entry: Document customer notes, call logs, and ticket interactions in our internal systems.
• Team Collaboration: Work closely with our on-site team to resolve complex customer issues efficiently and support general customer service operations as our team and future retail footprint grow.

What We’re Looking For

• Experience: 1+ years in customer service, retail, office support, or call center roles. Experience or interest in optics, firearms, or outdoor gear is a plus!
• In-Person Customer Presence: Friendly, professional, and comfortable interacting face-to-face with customers for demos, equipment drop-offs, and pick-ups.
• On-Site Reliability: Punctual and dependable with a commitment to working full-time in-person at our Houston headquarters.
• Multi-Tasking Skills: Comfortable managing phone calls, live web chat messaging, and email queues simultaneously.
• Strong Communication: Excellent verbal communication and clear, concise writing skills.
• Typing Speed: Fast, accurate typing skills (45+ WPM) for real-time live chat interactions.
• Problem-Solving & Patience: A helpful mindset with the ability to handle customer questions calmly and professionally.

Schedule & Work Environment

• Work Location: Strictly In-Person (Houston Headquarters: 9011 S Sam Houston Pkwy W STE 130, Missouri City, TX 77489)
• Schedule: Full-time, Monday – Friday
• Standard Hours: 8:30 AM – 5:00 PM
• Peak Season Hours: Extended to 6:00 PM during peak busy seasons

How to Apply

If you have a strong background in customer service and want to be a part of the growing DNT Optics team, submit your resume today!

Pay: From $18.00 per hour

Work Location: In person