Customer Service Representative

Customer Service Representative

Job Summary
We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills, be computer literate, and comfortable using various software tools to manage customer interactions efficiently. This position offers an opportunity to contribute to customer satisfaction and foster positive relationships with clients.

Duties

• Communicate effectively with clients via phone and written correspondence to address inquiries, resolve issues, and provide information about products or services.
• Maintain clear and professional client communication to ensure a positive customer experience.
• Utilize spreadsheets and other Microsoft Office applications to document interactions, track customer data, and generate reports as needed.
• Demonstrate strong computer literacy and computer skills to navigate various software platforms efficiently.
• Manage multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Collaborate with team members to ensure customer needs are met promptly and effectively.

Skills

• Excellent verbal and written communication skills for client interaction via phone and email.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work efficiently with spreadsheets and manage data accurately.
• Good organizational skills with the ability to multitask in a fast-paced environment.
• Problem-solving skills to address customer concerns effectively.
• Professional demeanor with a focus on providing outstanding customer service.

Pay: $19.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Would you authorize a criminal background screening?
• Can you pass a drug test?

Experience:

• Customer service: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Houston, TX 77039