Customer Service Representative

THE STEPHENSON NATIONAL BANK & TRUST Full-Time Customer Service Representative

We are looking for a friendly, detail-oriented professional to be the face of our bank. As a CSR, you’ll provide exceptional service, handle financial transactions with accuracy, and support customers with their banking needs in courteous and professional manner. If you are passionate about helping others and thrive in fast paced environment, we’d love to meet you!

What You'll Do:

Customer Service Excellence and Relationship Development

• Develop and maintain comprehensive knowledge of all bank deposit products and services to effectively support customer needs.
• Identify customer needs through friendly, engaging, and professional interactions.
• Recommend appropriate banking products and solutions tailored to individual customer goals and financial needs.
• Deliver exceptional customer service by actively listening and responding with empathy and professionalism.
• Resolve customer concerns promptly and accurately to ensure a positive banking experience.
• Build strong customer relationships by providing personalized service and fostering trust and loyalty.

Transaction Processing

• Accurately process customer transactions, including deposits, withdrawals, loan payments, and check cashing, while adhering to bank policies and procedures.
• Assist customers with safe deposit box access and provide account information in a secure and professional manner.
• Promote and educate customers on digital banking tools and self-service options to enhance their banking experience.
• Maintain a high level of attention to detail to ensure transaction accuracy and reduce risk.
• Deliver exceptional customer service by providing a seamless, efficient, and secure experience with every interaction.
• Ensure compliance with all banking regulations, security standards, and internal policies.

Retail Deposit Operations and Compliance

• Maintain a thorough understanding of teller operations and all opening and closing procedures in accordance with bank policies and guidelines.
• Accurately verify, balance, and reconcile cash drawers, negotiable instruments, and vault funds.
• Follow established security procedures to protect bank assets and minimize risk.
• Maintain knowledge of applicable banking regulations and compliance requirements.
• Stay informed on product features, associated risks, required disclosures, and service terms to provide accurate customer support.

Strategic Goals and Culture

• Support the bank’s culture by consistently demonstrating core values and professionalism in all interactions.
• Collaborate with the Banking Officer Manager and branch team to support growth and operational excellence.
• Enhance customer satisfaction by delivering exceptional service and addressing customer needs effectively.
• Promote a positive, team-oriented work environment that encourages communication, respect, and continuous improvement.

Why You'll Love It:[HS1] [MB2]

You will be part of a professional and collaborative team that values integrity, accuracy, and continuous learning, while supporting your ongoing growth and development within the organization.

• You will make a real difference by helping customers manage their finances, reach goals, and solve problems**.**
• Enjoy a stable schedule and a healthy balance between your professional and personal life.

· At SNBT, our employees are owners of the bank through our ESOP (Employee Stock Ownership Plan). The work you put in each day directly benefits the success of YOUR company.

Qualifications:

High school education or equivalent. Post high school technical training or continuing education is desired. Excellent communication skills. Excellent interpersonal skills using tact and professionalism. Applies sales and service management techniques to achieve bank goals and objectives.

For over 150 years, SNBT has been a trusted financial partner and a proud part of the communities we serve. While we offer exceptional products and services, it’s the meaningful relationships we build that truly set us apart. We’re committed to a culture of integrity and continuous growth, where employees are empowered to thrive. As an employee-owner you’ll share in our success and help shape what comes next. Come grow with us and make a difference in your career and in the community!

Company is an Equal Opportunity Employer (EOE).

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person