Customer Service Representative

Benefits:

• 401(k) matching

• Bonus based on performance

• Company parties

• Competitive salary

• Dental insurance

• Employee discounts

• Free uniforms

• Health insurance

• Opportunity for advancement

• Paid time off

• Profit sharing

• Training & development

• Vision insurance

• Wellness resources ‍

• ️ Join the Just In Time Home Service Heroes!

At Just In Time Heating, Air Conditioning & Plumbing, we believe every home deserves a hero — and every hero team needs an incredible Customer Service Representative to answer the call.

Our CSRs are the first heroes our customers meet. When someone’s furnace quits, a pipe bursts, or their AC stops working in the middle of summer, you’re the calm, confident voice that saves the day.

If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you.

Your Mission

As a Customer Service Representative, you'll be the command center for our Home Service Heroes, helping customers get the fast, reliable help they need.

Your superpowers will include:

• Answering incoming calls and assisting customers with scheduling and service needs

• Listening carefully and responding with empathy and solutions

• Dispatching our technicians to save the day

• Keeping detailed notes and accurate customer records

• Communicating with team members to ensure every job runs smoothly

• Creating a positive, memorable experience for every customer

The Superpowers We're Looking For

✔ Friendly and confident communication skills

✔ Ability to stay calm and organized in a fast-paced environment

✔ Strong attention to detail and accurate data entry

✔ Multitasking skills — talk, type, and problem-solve like a pro

✔ Team-player mindset with a positive attitude

✔ Customer service experience preferred (but we’ll train the right hero!)

✔ Resourceful Hero Mindset – able to use available tools, systems, and training resources to find answers and solutions before escalating to the team.

Why Join the Just In Time Heroes?

✨ Competitive pay and benefits

✨ Growth and advancement opportunities

✨ A fun, supportive team environment

✨ A company that values its people and the community

✨ The opportunity to make a real difference for families in our area every single day

At Just In Time, we’re more than a company — we’re a team of local Home Service Heroes dedicated to helping our neighbors stay comfortable and stress-free.

Ready to Answer the Call?

If you're ready to bring your energy, positivity, and customer-first mindset to a team that truly values what you do, apply today and become part of the Just In Time Home Service Heroes!