Customer Service Representative

Companion Animal Clinic (Gilbert, Iowa, just 5 miles north of Ames!) is continuing to grow our team! We are looking for a full time CSR (Client Service Representative) who is eager to take initiative and be a team lead! We are a team that loves to work hard and have fun at the same time. We are a growing, privately owned small animal clinic and boarding facility that takes pride in our team work, exceptional customer service, quality patient care, and continuing education for our staff.

Our ideal candidate would be positive, upbeat and reliable, a pro at multi-tasking and communication, and looking for an exciting position in a fun-loving team environment with supervisors who support your continued growth.

POSITION REQUIREMENTS

• Provide exemplary customer service and client education
• Computer and software proficiency, experience with Cornerstone a plus
• Experience working in a veterinary hospital or medical office preferred
• Knowledge and explanation of hospital services and their value to clients
• Collaborate with team members to ensure seamless patient care
• Handle emergency situations by following established hospital policies and procedures
• Schedule appointments and prepare all required forms such as new client forms, health certificates, vaccine certificate, lab reports and euthanasia forms in advance when possible
• Discharge patients which include reviewing SOAP notes for correct charges and ensure that future reminders are set up in the computer system for the patient
• Collect client fees, make change, process credit card transactions and assist in making count of cash drawer
• Animal restraint
• Ability to work in a fast-paced environment
• Full time availability including working rotating Saturday shifts (9am-1pm)

What can we provide in return?

• Medical Insurance Stipend
• 2 Weeks PTO
• 6 Paid Holidays
• Gym Membership
• Opportunity for career growth and advancement
• Fully stocked snack area
• Schedule designed to meet your needs
• Generous Pet Care Discount
• Regularly scheduled lunch and learn activities and educational staff meetings
• Support in your desire to grow and advance. Interested in a CE opportunity? Don’t be afraid to ask and we will probably pay for it too!
• Simple IRA w/ 3% Company Match.
• Uniform allowance.

Job Type: Full-time

Salary: $14.00 to $18.00 /hour based on experience

Benefits:

• Continuing education credits
• Employee discount
• Flexible schedule
• License reimbursement
• Paid time off
• Retirement plan
• Uniform allowance

Work Location: In person

For more information on our team, our facilities and our services, please check us out at https://www.companionanimalcliniciowa.com/ If you are interested in learning more about the position, please submit a resume and references.

Pay: $14.00 - $18.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person