Customer Service Representative

Company Description

Rack Store is a B2B warehouse storage distributor based in Rancho Cucamonga, CA, with a satellite location in Salt Lake City, UT. Since 2022, we've proudly supplied pallet rack, wire decking, and warehouse accessories from leading manufacturers like Nucor, WireCrafters, and UNEX to dealers, integrators, and businesses across the Western U.S. We're known for 1–3 day Quick Ship out of both warehouses, fast quote turnaround, and hands-on support from quote to delivery.

Job Overview
Rack Store is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team. In this role, you will assist the Sales Team with day-to-day customer and sales support, helping ensure a smooth and efficient process from quote to order. This position requires strong communication skills and a commitment to customer satisfaction. The CSR will report directly to the Managing Partner, with day-to-day supervision and guidance provided by the Account Manager and Business Operations Manager. The role will work cross-functionally with the Sales and Warehouse Operations teams, providing clerical and administrative support with a primary focus on delivering outstanding customer service.

Duties

• Support our Sales team in processing quotations, sales order confirmations, and all follow-ups in a timely manner via our enterprise resource planning (ERP) system.
• Respond to customer inquiries and issues promptly and professionally via office phone and email.
• Coordinate freight with vendors for order shipments.
• Field/tag Sales inbox requests and forward to appropriate team members.
• Maintain accurate customer records and documentation.
• Collaborate with various departments to address customer concerns with speed and efficiency.
• Maintain a professional demeanor while handling challenging situations.
• Other operational tasks as assigned.

Skills

• Excellent listening, verbal and written communication skills.
• Strong customer service skills, demonstrating poise and patience in daily interactions.
• Outstanding problem-solving skills and attention to detail.
• Efficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Technically inclined; prior experience working in ERP, customer relationship management (CRM) or admin-end of point-of-sale (POS) systems highly desired, but proven quick studies highly encouraged.
• Proficiency with standard office equipment, e.g., phone, computer, printer, scanner, etc.
• At least two years of prior customer service experience in a distribution setting strongly desired.

Compensation and Benefits

• $41,600–$45,760 annually ($20–$22/hour), DOE
• Holiday Pay and Personal Time Off (PTO) after 60 days
• Health, Dental and Vision Benefits after 60 days
• 401K match after 1 year
• Casual office and warehouse work environment

Schedule

• Full-Time, 8-hour shift
• Monday to Friday, 7:30A-4P

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person