Customer Service Representative

ABOUT ROYAL MANUFACTURING

Royal Baths Manufacturing is a Houston-based manufacturer known for building durable, high-quality products and standing behind the people who build them. We invest in safe facilities, dependable equipment, and a culture that recognizes and rewards hard work. As we grow, we're looking for hands-on, reliable team members who want a stable production job with real opportunities to advance.

THE ROLE

Royal Baths Manufacturing is seeking an experienced Customer Service Representative with a strong background supporting customers in a manufacturing, industrial, distribution, or production environment. This position plays a critical role in managing customer relationships, processing orders, coordinating with operations, and ensuring a high level of service throughout order fulfillment. This role is a hybrid and requires at minimum 1 or 2 days in the office.

WHAT YOU'LL DO

• Manage customer inquiries via phone and email.
• Process purchase orders and enter orders accurately into company systems.
• Coordinate with sales, operations, scheduling, accounting, and field teams.
• Provide order updates, resolve customer concerns, and maintain customer records.
• Support daily operations in a fast-paced manufacturing environment.

WHAT WE'RE LOOKING FOR

• High school diploma or equivalent required.
• 3+ years of customer service experience in a manufacturing, industrial, production, or related environment is strongly preferred.
• Experience handling inbound and outbound customer service communications.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office and computer-based systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Must pass a background check and drug screening.
• Must be available to work from 8 AM to 4:30 PM.

We are looking for a professional who thrives independently in a fast-paced environment, understands the urgency of customer orders, and can effectively communicate with both customers and internal operations teams.

TOTAL REWARDS

• Medical, dental, and vision insurance
• 401(k) deferal with company match.
• Paid Time Off (PTO) and paid holidays.
• Life and disability insurance options

Royal Baths Manufacturing is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.