Customer Service Representative

1. Promptly label and respond to global customer feedback received through the app help center or email.

2. Escalate abnormal cases to the relevant departments, follow up, and ensure a closed-loop resolution for customer issues.

3. Maintain key customer service performance metrics, including response time, labeling accuracy, and user satisfaction.

4. Collect and analyze customer feedback, providing actionable insights to improve the product and overall user experience.

5. Monitor and manage app reviews on Google Play and the Apple Store

6. Support ad-hoc projects and process improvements as needed to meet business goals.

Job Requirements:

1. Minimum one year of experience in customer service, user operations, or a related role.

2. Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.

3. Willingness to work rotational shifts, including weekends and public holidays, if required.

Skywork AI, a Singapore-based technology company, is at the forefront of advancing artificial intelligence-generated content (AIGC) technologies. With a mission to empower human creativity and accelerate the realization of Artificial General Intelligence (AGI), our company is dedicated to developing cutting-edge tools that redefine how individuals and industries interact with AI.

Skywork AI specializes in creating versatile AI solutions across multiple domains:

# AI Search: Revolutionizing information retrieval through context-aware, multimodal search engines.

# AI Music & Entertainment: Developing generative models for music composition and film/TV production automation.

# AI Social Platforms: Building intelligent social networks powered by adaptive conversation agents.

# Enterprise AI Solutions: Implementing AI workforce systems for enhanced business productivity.

Our company has made significant strides in large language model development, releasing open-source models that set industry benchmarks in creative generation. Our research team collaborates with global institutions to push the boundaries of neural network architectures and ethical AI frameworks.

Global Impact

Skywork AI's products serve users across 50+ countries through strategic partnerships with tech enterprises and creative industries. Our company maintains an international R&D network, combining diverse perspectives to ensure its innovations align with global standards and cultural nuances.

Vision

Skywork AI envisions a world where AI becomes a seamless extension of human potential. Through continuous innovation in natural language processing, computer vision, and generative algorithms, our company strives to create tools that amplify artistic expression while maintaining rigorous standards for digital ethics and user privacy.