Customer Service Representative

Part-time, 20-30 hrs/week. Ehlers Pest Management LLC currently seeks a reliable Office Associate with excellent communication, organizational, and computer skills.

Job Duties Include:

• Schedule jobs for pest control technicians to ensure jobs are performed in an efficient manner.
• Act as a liaison between customer and technicians.
• Create work orders and customer profiles.
• Manage calls, texts and emails to facilitate scheduling with customers.
• Answer phones and assist customers.
• Manage invoicing and collections and prepare deposits
• Skills Required Include:
• Ability to quickly learn and efficiently navigate in-house computer software system
• Must possess strong computer skills with Microsoft Office, Excel, Google
• Excellent communication and interpersonal skills.
• Strong customer service skills and phone etiquette.
• Ability to work independently and as a team member.
• Attention to detail and strong multi-tasking ability.
• Analytical problem- solving skills.

Competency Statement

• Accountability - Ability to accept responsibility and account for their own actions.
• Accurate - Ability to perform work accurately and thoroughly while multi-tasking.
• Adaptability - Ability to adapt to change.
• Communication - Have strong written and verbal communication skills in person, by email, and by phone.
• Customer Oriented - Ability to take care of the customers’ needs and solve their problems.
• Decision Making - Ability to make critical decisions.
• Judgment - The ability to formulate a sound decision using the available information.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Education and Experience

• 2-5 years customer service/office experience preferred.
• Experience with scheduling software (i.e.: FieldRoutes, Pest Pac, etc.) a big plus!

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person