Customer Service Representative

Aquabella Tile is a nationwide authority of premium porcelain tile, glass tile, and stone pavers and coping products primarily used for pool, spa and backyard entertainment.

Summary: Aquabella is currently seeking an individual to fill our Customer Service / Inside Sales position at our Rancho Cordova, CA location, with primary responsibilities over customer service, showroom and office management, and support sales & marketing efforts, warehouse & inventory management. Experience in the tile, carpet or other coverings industry is highly desired. Preference given to Bilingual/Spanish Speaking.

https://www.aquabellatile.com

Key Responsibilities may include, but are not limited to:

Customer Service activities, including:

• Answer phones, website chat and email inquiries.
• Attends to customers in the showroom.
• Lead order entry and end of day invoicing and reconciliation processes.
• Manage order changes and adjustments.
• Provide assistance and solutions for customer problems such as shipment and quantity errors, shading problems, damaged material, etc.
• Work with customers on back ordered items and delivery tracking.
• Weekly calls or emails to customers with open orders.
• Responsible for promotion of programs for new items & close out items.
• Rotating Saturday mornings are required

Sales & Administrative Support, including:

• Follow up on all back orders and customer direct pick-ups.
• Generate sales & inventory reports for the Branch Manager, Operations Manager and the sales department.
• Keep Price lists up to date. Maintain copies for distribution to new accounts as needed.
• Back up for sales support, credit applications, samples programs, etc.

Accounting Activities , including :

• Research unpaid / short paid accounts.
• Help with collection of unpaid accounts.
• Work with sales team to maintain quality of the A/R aging.
• Prepare credit memos within policy for shipping errors, damaged material, returns, pricing issues, etc.
• Oversee Cash Management policies, including cash & credit card receipts, branch deposit and petty cash.

Showroom & Office Management , including:

• Maintain the office, showroom and order desk environment in a clean, organized and safe environment.
• Oversee filing and organization of cabinets, closets, workstations, copy room, etc.
• Maintain office, warehouse and sample supplies.
• Maintain current and historical records.

Warehouse & Inventory Management , including:

• Assist with the quality of inventory receipts and shipments.
• Process inventory cycle counts, sample orders, approved adjustments, location changes, etc.
• Forklift experience is a plus, but not required.

Qualification

• Prefer college degree, High school diploma is required.
• Results driven and customer focused.
• Excellent organizational skills.
• Ability to meet production targets and goals.
• Sharp communication skills, both verbal and written.
• Professional, reliable and trustworthy.
• Familiar with use of computers and ability to type.
• Familiar with Microsoft Office is ideal, including Outlook, Excel and Word.
• Experience with Dancik is a plus
• Reliable transportation.
• Fluency in Spanish is a plus

Physical Requirements

• Stand, use hands, and reach with hands and arms.
• Walk, stoop, kneel, or crouch.
• Sit, climb or balance.
• May lift and/or move up to 50 pounds.
• May be exposed to a wide range of temperatures (between working in the office, warehouse, and outside).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Normal Hours / Benefits:

• Normal working hours are Monday through Friday 7:45am to 4:15pm, rotating Saturday mornings.
• Limited overtime is possible.
• Aquabella Tile offers a competitive benefits package, including medical insurance, dental insurance, 401k savings plan, paid time off and paid holidays.