Customer Service Representative

Description:

Location: Full-time, Onsite, San Jose, CA

The Customer Service Representative in San Jose will play a vital role in ensuring a seamless and efficient customer experience. Primary responsibilities include:

1) Job Release and Production: Release jobs to production, schedule follow-ups, and promptly update customers, ensuring needs are met in a timely and satisfactory manner.

2) Pick-Up and Delivery Coordination: Schedule and coordinate pick-up and delivery requests, facilitating the smooth movement of products and materials to and from clients.

3) Departmental Coordination: Work closely with related departments to track job statuses and coordinate deliveries, ensuring customers are always well-informed.

4) Communication Hub: You will manage office phone calls and handle order-related emails, serving as a central point of contact for customers, and addressing their inquiries and concerns.

5) Bilingual Proficiency: Proficiency in both English and Vietnamese is preferred, as this will allow effective communication with a diverse customer base.

Requirements:

• Proficiency in English and Vietnamese (preferred).
• Must be legally authorized to work in the US.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Receive customer orders via email and accurately prepare and enter job information for production
• Ability to work well in a collaborative, team-oriented environment.
• Previous customer service or order processing experience preferred.

Benefits

StenTech offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company contributions
• Paid time off (PTO)
• Paid holidays
• Company-paid and voluntary life insurance
• Short-term and long-term disability benefits
• Employee assistance program (EAP)
• Additional voluntary benefits

Benefit eligibility and coverage are subject to applicable plan terms and company policies.

Join StenTech and become part of a team that values quality, teamwork, and attention to detail. If you take pride in hands-on work and producing high-quality finished parts, we encourage you to apply.