Customer Service Representative

Company Overview

Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused interior design firm headquartered in Singapore. We are passionate about delivering quality design services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.

Key Responsibilities:

1. Core Service & Support

• Handle customer inquiries from Malaysia and Singapore via phone, email, and chat.

2. Service Recovery & Revenue Conversion

• Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.
• Re-engage rejected or unresponsive leads through personalized follow-ups.
• Cross-sell relevant sub-products during service interactions where appropriate.

3. Operational Flexibility

• Assist in ad hoc operational tasks to support business needs.
• Undertake special assignments or projects as directed by management.

Requirements:

• Minimum SPM or Diploma in any field.
• Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
• Required language(s): Mandarin, English, Bahasa Malaysia.
• Proficient in Microsoft Office and Google Workspace tools.
• Strong interpersonal skills, with core traits including patience, empathy, and a problem-solving mindset.
• Skilled in multitasking and personalizing responses based on customer needs and information provided.
• Always maintains a positive and professional approach in delivering excellent customer service.
• Able to work independently with minimal supervision.

Join our dynamic team and play a key role in supporting the company's operations and success.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person