Customer Service Representative

Company: VR Enterprises
Position: Customer Care Executive
Location: T. Nagar, Chennai
Salary: ₹16,000 – ₹18,000 per month + Attractive Incentives
Employment Type: Full-time

Job Summary

VR Enterprises is looking for a confident, enthusiastic, and customer-focused Customer Care Executive to join our team. The candidate will be responsible for handling customer enquiries, providing timely assistance, maintaining good customer relationships, and coordinating with internal departments to ensure customer satisfaction.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer enquiries and provide accurate information about company services.
• Address customer concerns, complaints, and queries promptly.
• Follow up with prospective and existing customers to ensure proper assistance.
• Coordinate with the Sales, Banking, and Marketing teams to resolve customer issues.
• Maintain customer records, call logs, and follow-up reports.
• Provide regular updates to customers regarding their enquiries and service requests.
• Build and maintain positive customer relationships.
• Support the team in achieving customer service and business targets.
• Ensure professional communication and a high standard of customer service.

Requirements

• Good communication and interpersonal skills..
• Ability to handle customer queries and resolve issues effectively.
• Good listening skills and a customer-oriented approach.
• Ability to work independently and as part of a team.
• Freshers and experienced candidates can apply.
• Knowledge of Tamil and basic English is preferred.

Salary & Benefits

• Salary: ₹16,000 – ₹18,000 per month
• Attractive performance-based incentives.
• Supportive work environment.
• Opportunities for career growth.
• Training and guidance will be provided.

Work Location

T. Nagar, Chennai

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Work Location: In person