Customer Service Representative

We are looking for a Customer Service Representative for a global packaging manufacturer specializing in sustainable drum and pail liners, IBC liners, and Bag-in-Box solutions for the world's leading brands across food and beverage, chemical, pharmaceutical, cosmetic, and industrial sectros, including BASF, Unilever, L'Oréal, Johnson&Johnson, Honeywell, Henkel, 3M, and Dow.

The Customer Service Representative (CSR) is the main point of contact for the company's clients and plays a central role in delivering a high-quality customer experience. Working independently and with a strong sense of responsibility, the CSR supports both clients and Sales Managers in resolving day-to-day challenges and identifying the right solutions.

• Process customer orders in a courteous, efficient, and timely manner.
• Organize workflow and coordinate with the plant to meet customer deadlines.
• Effectively present and discuss the products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and a superior understanding of customer needs.
• Attend to customer questions, complaints, and concerns immediately and facilitate satisfactory resolution.
• Cross-sell and up-sell to existing customers.
• Resolve complaints and order issues.
• Oversee product exchanges and returns.
• Analyze data and statistics to isolate and identify areas of improvement.
• Follow all quality and food safety policies and procedures to ensure CDF products meet all applicable customer, regulatory, and industry standards.
• Maintain customer records and update information as needed in Hubspot and IFS
• Identify sales opportunities and refer them to the Sales Team.

Success factors/job competencies:

• Strong customer focus
• Strong interpersonal skills, team player
• Goal-oriented with a strong motivation to achieve targets
• Ability to multi-task
• Organizational skills with attention to detail
• Strong verbal and written communication skills

Work Environment :

• Office-based in Bages
• Standard business hours: 08:30 to 17:00 CET, Monday to Friday
• Contract type: Permanent, with six (6) month probationary period
• Working model: On-site, Monday – Friday (5 days per week)
• Salary: 35-45k
• Benefits: 20 paid holidays, 12 paid public holidays / Private health insurance / Yearly performance review