Customer Service Representative

Customer Service Representative

Location: Lagos, Nigeria

Employment Type: Full-Time

Salary: 180,000 - 230,000

Reports To: Chief Operating Officer (COO)

About Clothify

Clothify is a technology-enabled laundry platform designed to make laundry more convenient, reliable and trustworthy.

We connect customers with laundry service providers and coordinate the experience from pickup through fulfilment and delivery.

About the Role

We are looking for a Customer Service Representative who will serve as an important point of contact between Clothify and its customers.

You will be responsible for responding to customer enquiries, supporting orders, resolving issues, following up on outstanding matters and ensuring that customers receive timely and professional support throughout their Clothify experience.

Key Responsibilities

• Respond promptly and professionally to customer enquiries.

• Assist customers with orders and service-related questions.

• Monitor and support customer orders.

• Handle and resolve routine customer complaints.

• Follow up on unresolved customer issues.

• Coordinate with Operations and other teams to resolve customer concerns.

• Maintain accurate customer and order records.

• Escalate issues outside your authority appropriately.

• Keep customers informed about relevant order updates.

• Identify recurring customer concerns and communicate them to management.

• Follow customer service communication standards and SOPs.

• Prepare required customer service reports.

What We're Looking For

• Bachelor's degree, HND or OND in a relevant field.

• 2-3 years customer service experience.

• Excellent verbal and written communication skills.

• Strong interpersonal skills.

• Good problem-solving ability.

• Patient, empathetic and customer-focused.

• Strong attention to detail.

• Ability to remain professional when handling difficult situations.

• Comfortable using digital communication and customer service tools.

• Ability to work in a fast-paced environment.

What You Can Expect

• Opportunity to join a growing technology-enabled startup.

• Opportunity to help shape the customer experience from launch.

• Structured role with opportunities for professional growth.

• Collaborative and fast-paced work environment.

Pay: ₦180,000.00 - ₦230,000.00 per month

Work Location: In person