Customer Service Representative

This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently.

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders accurately and enter order information into the warehouse management system.
• Monitor inbound and outbound shipments and provide customers with shipment status updates.
• Process customer billing and invoicing accurately.
• Investigate and resolve customer concerns, shipment discrepancies, and service-related issues.
• Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates.
• Maintain accurate records of customer interactions, orders, and shipment activity.
• Utilize internal systems and software to research issues and facilitate problem resolution.
• Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment.

Salary: $21- $25 an hour