Customer Service Representative

Company Name: Cine Gears INC.

Salary: $16/hour

Work Hours: 40 hours

Work Address 1: 2nd floor 2010-9111 Beckwith Rd, Richmond, British Columbia, V6X 1V7

Work Address 2: 8105 BIRCH BAY SQUARE ST, FL 2ND, Suite 202, Blaine, WA, 98230-9802. USA

Terms of employment: Permanent, Full-Time

Language: English

Contact email: [email protected]

About the company:

Cine Gears Inc is the electronic device development in the technology of wireless motion control systems and wireless video/audio transmission equipment for film and TV industry. We are the product designer, distributor, and technology holder, moving the work of film and broadcasting forward with innovative equipment.

Job Responsibilities:

• Deliver exceptional and professional customer service and build strong relationships with clients over phone and email;
• Provide technical assistance to clients, troubleshooting over the phone and email;
• Handle and assess returned and exchanged product, follow up with client;
• Promptly responds to other department and wholesale distributors, fulfill shipping/receiving request;
• Work simultaneously with multiple computer applications and online stores;
• Promote Cinegears’s products and services to prospective and existing clients;
• Organize inventory, shipping/receiving request;
• Cooperate with multiple office locations, suppliers, warehouse, frigate, cargo, departments;
• Assist in developing marketing strategies

Job Qualifications:

• 3 years of related working experience in customers service, technical support, or relevant business experience;
• Passion in consumer technology and direct-to-consumer products.
• Experience working in a small, fast-growing start-up preferred;
• Open-minded with a passion for learning a wide-range of electronic technology;
• Exceptional problem solver with the ability to guide customer to the right products;
• Strong interpersonal collaboration skills;
• Fully proficient written and verbal communications skills;
• Superior hands-on analytic skills and think creatively;
• Proficiency with Microsoft Office & Web-Based Applications;
• Experience in the film industry or knowledge for photography equipment will be an asset;
• Experience in video production will be an asset;
• Experienced in customer service and sales will be an asset;

Benefits:

• Paid time off and National Holiday;