Customer Service Representative

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energy, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your office management, communication, and customer support skills in a fast-paced environment. If you thrive on helping others and enjoy working with a diverse team, we want to hear from you!

Responsibilities

• Greet customers promptly and professionally at the front desk, providing excellent first impressions.
• Manage multi-line phone systems efficiently, directing calls accurately and courteously.
• Assist customers with inquiries, complaints, or requests via phone, email, or in person, ensuring timely resolution.
• Maintain organized records through data entry, filing, and updating customer information using Microsoft Office and Google Workspace tools.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks.
• Handle clerical duties including proofreading documents, managing correspondence, and supporting administrative functions.
• Collaborate with team members to ensure smooth office operations and uphold high standards of customer service.

Experience

• Prior office experience or administrative support experience is highly preferred.
• Demonstrated proficiency in computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Experience with clerical tasks such as data entry, filing, proofreading, and managing multi-line phone systems.
• Bilingual abilities are a plus to serve a diverse customer base effectively.
• Familiarity with office management tools like calendar management software or personal assistant experience is advantageous.
• Knowledge of customer service best practices including phone etiquette and conflict resolution techniques.
• Previous roles as a receptionist or medical/dental receptionist are beneficial but not required; enthusiasm to learn is key! Join us to be part of a vibrant team dedicated to delivering outstanding customer support while growing your professional skills in a lively environment!

Pay: Up to $43.00 per hour

Language:

• another language (Required)

Work Location: In person