Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly face and voice of our organization! In this vital role, you'll provide exceptional support to our customers, ensuring their needs are met with professionalism, enthusiasm, and efficiency. Your positive attitude and organizational skills will help create a welcoming environment both in person and over the phone. This paid position offers an exciting opportunity to develop your office management and customer service expertise while making a meaningful impact every day.

Responsibilities

• Greet visitors at the front desk with warmth and professionalism, managing multi-line phone systems to direct calls accurately and efficiently
• Assist customers with inquiries, product information, and service requests via phone, email, or in person
• Maintain organized records through data entry, filing, and proofreading to ensure accuracy and accessibility of information
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software
• Handle clerical duties including typing correspondence, managing office supplies, and supporting administrative projects
• Provide excellent customer support by addressing concerns promptly and professionally while demonstrating strong phone etiquette
• Collaborate with team members to streamline office operations, improve workflows, and enhance overall customer experience

Qualifications

• Proven experience in office environments with clerical or administrative responsibilities
• Strong computer literacy including proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and data entry skills
• Familiarity with multi-line phone systems, front desk operations, and basic bookkeeping (QuickBooks preferred)
• Bilingual abilities are highly valued to serve diverse customer needs effectively
• Excellent organizational skills with the ability to prioritize tasks efficiently and manage time effectively
• Previous experience as a medical or dental receptionist or personal assistant is a plus but not required
• Demonstrated professionalism in phone etiquette and customer service interactions
• Ability to proofread documents carefully and maintain high attention to detail

Embark on a rewarding career where your organizational talents and passion for helping others shine! We’re committed to fostering an inclusive environment that supports your growth while delivering outstanding service to our valued customers.

Pay: $27.80 - $32.43 per hour

Work Location: In person