Customer Service Representative

Company Name: BillyGO

Position: Customer Service Representative

Pay Range: $41,600 Annually

Compensation Breakdown:

• Hourly Rate: $20/hour
• Annual Range: $41,600/year based on a 40-hour workweek

Location: Grapevine, TX

Schedule:

• Full-Time & Part-Time
• 8am- 5:30pm 30 min lunch break

Benefits:

• Health, Dental & Vision
• $100k Life Insurance
• Paid Time Off, And Paid Holidays
• Ongoing Training & Mentorship
• Career Growth Opportunities
• Family-Owned Culture
• Team Events That Bring Everyone Together

Requirements:

• Previous customer service, call center, scheduling, dispatch, or office experience preferred
• Plumbing, HVAC, home-services, or service-industry experience is a plus
• Comfortable working in a fast-paced, high-volume environment
• Comfortable communicating with customers by phone throughout the workday
• Strong verbal and written communication skills
• Professional and friendly phone manner
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize competing requests
• Comfortable using computers, email, scheduling software, and other technology
• Ability to learn company software and procedures quickly
• Ability to work independently while also functioning effectively as part of a team
• Friendly, dependable, professional, and customer-focused

Position Summary:

BillyGO is looking for a Customer Service Representative to join the team in Grapevine, TX, earning $20/hour while making a meaningful impact on the customer experience. As one of the first points of contact for customers, you'll guide each interaction from the initial call through completion while coordinating with technicians, dispatch, and the office team. This is an ideal opportunity for someone who is friendly, organized, dependable, and confident on the phone, thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities without losing attention to detail.

Core Responsibilities:

• Serve as a primary point of contact for customers from initial contact through completion of their request
• Answer customer calls professionally and provide a friendly, positive experience
• Coordinate communication between customers, technicians, dispatch, and the office team
• Schedule and coordinate customer requests while managing multiple priorities
• Accurately document customer information, requests, and updates
• Use company computers, email, scheduling software, and other technology to manage customer interactions
• Communicate updates and important information to customers and internal team members
• Maintain professionalism, accuracy, and urgency in a high-volume environment
• Help ensure customer requests are handled efficiently and followed through to completion

Job Type: Full-time

Pay: Up to $41,600.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person