Customer Service Representative

Job Summary

The Chicago Transit Authority is seeking a Customer Service Representative to assist passengers with transit information, fare questions, service updates, and general customer needs. This position provides professional support while helping passengers navigate CTA services safely and efficiently.

Responsibilities

• Assist customers with questions about routes, schedules, fares, and transit services.
• Provide accurate information regarding service changes, delays, and station locations.
• Respond to customer inquiries in person, by phone, or through available service channels.
• Assist passengers with fare media and general transit-related requests.
• Document customer concerns and service requests accurately.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain a professional and courteous customer-service environment.
• Follow CTA safety, security, customer-service, and operating procedures.

Requirements

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to remain calm and professional in a busy public environment.
• Basic computer and data-entry skills.
• Ability to work independently and as part of a team.
• Ability to work flexible schedules, including weekends and holidays when required.
• Previous customer service, transportation, or public-facing experience is preferred.

Benefits

Eligible CTA employees may have access to health insurance, retirement benefits, paid time off, holidays, employee assistance programs, and other benefits subject to applicable eligibility requirements.

How to Apply

Apply through the official Chicago Transit Authority Careers portal for Customer Service Representative opportunities in Forest Park, IL.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person