Customer Service Representative

Job Overview

We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.

Responsibilities:

• Respond promptly to inquiries via phone, email, and in-person visits
• Assist customers with class registrations, scheduling, and payment processing
• Address customer concerns or complaints in a professional and empathetic manner
• Maintain accurate customer records and update information as needed
• Promote our swim school's programs and services to prospective customers
• Collaborate with instructors and other staff members to ensure a seamless experience for students
• Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
• Collect feedback from customers to identify areas for improvement and enhance service quality

Qualifications

• Previous customer service experience, preferably in a similar environment
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to remain calm and composed under pressure
• Passion for swimming and/or experience in aquatics is a plus
• Flexibility to work evenings and weekends as needed

Requirements

• Must be CPR certified or able to obtain CPR certification. We provide CPR certification for our Customer Service Representatives!
• Need to be able to lift 20 to 50 pounds

Benefits

• Paid training
• flexible schedule
• snacks!

Pay: From $16.00 per hour

Work Location: In person