Customer Service Representative

We are looking for a Customer Service Specialist for our Houston, Texas office.

Candidate must be reliable, punctual and able to work their scheduled 40 hours a week!

Team members strive to provide fast, courteous customer service assisting with new customer inquiries and answering existing customer's product and account questions. Candidates need to have a pleasant demeanor, possess computer & problem-solving skills and be able to effectively communicate with customers and co-workers.

Responsibilities

• Manage incoming calls & e-mail inquiries
• Identify and assess customers’ needs & offer products related to those needs
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Analyze data from multiple sources
• Process payments
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Attention to detail
• Be on time and work a full 40 hour work week
• MUST be able to pass a background check & drug test

Skills

• Proven customer support experience or experience as a client service representative dealing with customer inquiries, problem resolution and different types of characters.
• Strong computer skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma+
• MS OFFICE
• Typing 40+ words per minute
• Data entry experience

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40.0 per week

Benefits:

• On-the-job training
• Paid time off

Application Question(s):

• What Zip code do you live in?
• Can you pass a background check & drug test?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• Data Entry: 3 years (Preferred)
• Typing 40+ wpm: 3 years (Preferred)

Ability to Commute:

• Houston, TX 77058 (Required)

Work Location: In person