Customer Service Representative

Customer Service Representative (Front Desk / Inside Sales)

Location: Surrey, BC
Company: Uppal Building Supplies Ltd. (UBS LTD)

Position Overview

Uppal Building Supplies Ltd. is seeking a motivated and customer-focused Customer Service Representative to support our Head Office- Surrey. This hybrid role combines front desk responsibilities with inside sales support and proactive account development.

This is not a passive counter position. The successful candidate will be expected to provide exceptional service while actively supporting sales growth and strengthening contractor relationships.

Key Responsibilities

• Greet and assist walk-in customers professionally and efficiently
• Answer incoming phone calls and respond to customer inquiries
• Process sales orders, invoices, returns, and payments accurately
• Prepare detailed quotes and follow up on open opportunities
• Identify upselling and cross-selling opportunities within orders
• Support contractor accounts with pricing, product recommendations, and availability
• Coordinate with yard staff for accurate and timely order fulfillment
• Communicate with purchasing regarding stock levels and special orders
• Assist outside sales representatives with order entry and account support
• Maintain accurate customer records and activity tracking
• Handle customer concerns and resolve issues promptly

Performance Standards

• High level of accuracy in order entry and pricing
• Strong organization and time management
• Professional communication in person and over the phone
• Reliable follow-up and accountability
• Ability to perform under pressure during peak hours
• Team-oriented mindset with a focus on branch success

Qualifications

• 2–3+ years of customer service or inside sales experience (building materials preferred)
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced environment
• Proficient with computers and order-entry systems
• Self-motivated and results-driven

Why Join Uppal Building Supplies

• Full-time, stable employment
• Growth opportunities within a growing, family-owned company
• Support from experienced sales and operations teams
• Competitive compensation

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $18.25-$22.00 per hour

Work Location: In person