Customer Service Representative

About Budget Car & Truck Rental of Las Vegas

Budget Car & Truck Rental of Las Vegas is a locally owned and operated sub-licensee of Avis Budget Group. For more than 30 years, we have served Southern Nevada by providing reliable vehicles, competitive pricing, and exceptional customer service. Our mission is simple: To deliver the best car rental experience through newer vehicles, exceptional service, and competitive pricing. We value teamwork, accountability, integrity, and continuous improvement. We invest in our employees through training, development, and opportunities for advancement.

Job Summary

The Customer Service Rental Agent provides friendly, efficient service to customers renting or returning vehicles. This position verifies customer information, prepares rental agreements, explains rental terms and charges, and recommends vehicle upgrades and optional products based on the customer’s needs. The Counter Agent is responsible for completing accurate transactions, meeting sales and service goals, and helping each customer begin or complete their rental experience smoothly.

Essential Duties and Responsibilities

• Welcome customers and provide prompt, courteous service at the rental counter.
• Confirm reservations and assist walk-in customers with vehicle availability and rental options.
• Verify driver’s licenses, payment methods, age requirements, and other required rental qualifications.
• Prepare and process rental agreements accurately using the company’s rental system.
• Explain rental rates, estimated charges, deposits, fuel options, mileage terms, return requirements, and other rental conditions.
• Offer and sell vehicle upgrades, optional protection products, prepaid fuel, additional driver options, roadside assistance, and other available services.
• Ask questions to understand each customer’s travel needs and recommend appropriate vehicles and products.
• Meet established sales, customer-service, and transaction-accuracy goals.
• Obtain required customer acknowledgments, initials, signatures, and payment authorizations.
• Process rental extensions, vehicle exchanges, early returns, and other rental-agreement changes.
• Review final charges and assist customers with questions regarding their rental agreement or receipt.
• Process payments, deposits, refunds, and other transactions according to company procedures.
• Maintain accurate records and protect customer payment and personal information.
• Communicate with lot operations, shuttle drivers, vehicle service staff, and management regarding vehicle readiness and customer needs.
• Monitor vehicle availability and coordinate substitutions when the reserved vehicle class is unavailable.
• Respond professionally to customer concerns and refer unresolved or escalated matters to management.
• Identify and report suspected fraud, invalid documentation, payment concerns, vehicle damage, or other unusual activity.
• Follow company procedures for cash handling, credit card transactions, identity verification, and loss prevention.
• Maintain a clean, organized, and professional counter area.
• Answer telephone calls and respond to questions regarding reservations, rental requirements, rates, and location information.

Other Duties:

• Maintain adherence to company service protocols, confidentiality guidelines, and quality expectations.
• Participate in ongoing training, performance reviews, and team meetings.
• Maintain compliance with company policies and procedures, local regulations, and recommended best practices.
• Perform other related duties as assigned.

Work Schedule

Able to work full-time, on-site at our work location in Las Vegas, NV, based on business volume and demands, ensuring all business needs and job duties are met. Availability requirements may include early mornings, evenings, overnight shifts, weekends, holidays, and overtime.

Compensation

$13.00 - $15.00 dollars per hour plus eligible for commissions and bonus incentives through an incentive agreement plan. Average annual earnings depending on business volume and individual job performance can range from an estimated $50,000 to $90,000+ dollars annually.

What We Offer

• Competitive pay and eligibility for a motivating bonus and commission plan.

• Prioritize your health and wellness with medical, dental, vision, life insurance, and short-term disability coverage for you and your family.

• Prepare for your future through our 401(k)-retirement plan and company match program.

• Take care of your personal needs and enjoy time away from work using accrued paid time off and company-paid holidays.

• When you have every day-life needs, use our Employee Assistance Program to guide you to professional resources to make informed decisions for you and your family.

• We offer our dedicated team members car rental discounts.

• Grow your skills and knowledge through our training, development, and advancement opportunities.

Budget Car & Truck Rental of Las Vegas Core Values

• We share success

• We grow through people & innovation

• We do the right things always

• We steward resources wisely

• We bring a “can do” mentality

• We build trust through accountability

Equal Employment Opportunity (EEO)
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply. Budget Car & Truck Rental of Las Vegas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Budget Car & Truck Rental of Las Vegas is committed to providing reasonable accommodations to individuals with disabilities.

Required Qualifications

• • High school diploma or GED.
  • At least 4 years of customer service, retail, hospitality, rental-car, or sales experience preferred.
  • Ability to communicate clearly and professionally with customers and coworkers.
  • Comfort recommending and selling optional products and services.
  • Basic computer, data-entry, and payment-processing skills.
  • Ability to accurately review customer identification and transaction details while maintaining confidentiality and privacy expectations.
  • Ability to perform basic mathematical calculations.
  • Ability to remain calm and professional while assisting customers during delays, high-volume periods, or difficult situations.
  • Ability to work independently and as part of a team.
  • Reliable transportation, attendance and punctuality to the work location.

Preferred Qualifications

• • Previous car-rental, hotel front-desk, airline, travel, retail, or commissioned-sales experience.
  • Experience using rental-management, reservation, point-of-sale, or payment-processing systems.
  • Bilingual English and Spanish communication skills based on business needs.

Physical Requirements

• Ability to remain seated or standing at the rental counter for extended periods.

• Ability to frequently use a computer, keyboard, telephone, payment terminal, and other office equipment.

• Ability to communicate with customers in person and by telephone.

• Ability to occasionally walk to vehicles or other operational areas.

• Ability to occasionally lift and carry items weighing up to 25 pounds, with or without reasonable accommodation.

• Ability to work in varying temperatures such as heat and cold indoors and outdoors.

• Ability to work in varying noise levels indoors and outdoors, in parking garages occasionally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.