Customer Service Representative

About Us:

At Bostik, we are a global leader in innovative adhesive solutions, dedicated to creating products that enhance everyday life and drive industry standards forward. We take pride in fostering a dynamic and inclusive work environment where creativity and collaboration thrive. Join us and become part of a forward-thinking company that invests in your growth and empowers you to make a difference, offering exciting opportunities to contribute to cutting-edge projects as we shape the future of adhesive technology.

Role Overview:

As our Customer Service Representative, you will be responsible to ensure we deliver a first-class experience for our customers. This includes responding to customer enquiries, resolving issues & complaints and collaborating with other departments to address customer needs. You’ll work closely with a supportive team that shape the future of our industry. The role is based at our Southbank office.

Key Responsibilities:

• Manage end to end customer service duties including but not limited to data entry of customer sales orders, handle inbound calls and emails from customers, processing backorders, credits, goods return and pricing requests.
• Manage customer queries and provide basic technical support to customers.
• Work closely with the Sales team to process customer requests.
• Coordinate freight and shipping for client orders + providing ETAs.
• Develop customer relationships through high quality communication skills and excellent customer service experience.
• General ad-hoc requests as required.

What We’re Looking For:

• Prior customer service and EDI experience is desirable.
• Strong interpersonal and communication skills with a talent for building and nurturing stakeholder relationships.
• Excellent organizational and project management skills, with attention to detail.
• Ability to work under pressure.
• A passion for creating positive client experiences and achieving outstanding results.

Why Join Us?

• Inclusive Environment: We value diversity and are dedicated to creating a supportive and inclusive workplace.
• Growth Opportunities: We offer professional development opportunities to help you grow and advance in your career.
• Impactful Work: Be part of a team driving innovation and shaping the future of the construction industry through our innovative products.
• Supportive Culture: Work in a collaborative and empowering environment where your contributions are recognized and valued.

How to Apply:

If you’re ready to bring your skills and enthusiasm to our team, we’d love to hear from you! Please share your best customer service achievement in your cover letter.

Don’t meet every single requirement? At Bostik, we believe that diverse backgrounds and perspectives foster innovation. If you’re excited about this role but don’t align perfectly with every qualification, we encourage you to apply anyway—you might be the person we’re looking for!

We are proud to be an equal opportunity employer, committed to providing employment opportunities that support you in reaching your full potential regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.