Customer Service Representative

Company Name: Digicon Technologies

Location: Dhaka (Motijheel, Paltan)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202671743

• Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
• Identify customer needs, clarify information and provide solutions.
• Perform every call actively to solve client`s problem.
• Refer unresolved customer grievances to designated persons for further investigation.
• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
• Report time to time to the team leader for complicated issues.

Requirements

• Experience:
• Education:
• Skills: customer inquiries handling, customer service skills, call center management, call center operations, international call handling, customer service, contact center management, call center development, customer-service, telephone skills

Last Date of Application: 30 October 2026