Customer Service Representative

“If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!”

About Us

United Rentals is the world’s largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment—backed by quality products, exceptional service, and a team you can rely on.

About the Role

Working in our Shoring, Trench & Safety Equipment division, As a Customer Service Representative at United Rentals you will be a key customer contact at our branch in Brisbane, with responsibility for quoting, selling and fulfilling orders for equipment and services to meet customer needs.

Key Responsibilities

• Promote and maintain a high level of customer service
• Work with internal team to facilitate efficient hire operations
• Attend to all customer and supplier enquiries
• Generate hire contracts and purchase orders
• Develop and maintain high levels of product knowledge
• Support sales, marketing, and business development

About You

• Exceptional customer service skills and well organised administration skills
• High level of administration and computer literacy
• Clear communication with a professional phone manner
• Good cultural fit, work ethic, and be self-motivated
• Multi-tasking in a high-volume environment
• Experience in using CRM or ERP system

What’s on Offer

• Competitive base salary + incentives
• Ongoing training and support
• Supportive and inclusive team culture
• Fantastic career progression opportunities

United Rentals Benefits

• Income Protection Insurance – Peace of mind for you and your family.
• Employee Resource Groups – Supporting belonging, inclusion, and meaningful impact.
• Work-Life Balance & Perks – Support real balance with perks like wellness days to recharge, study leave for your development, and community service leave to give back.
• We invest in your career growth with financial support for study, professional industry memberships, and strong pathways for internal advancement.
• We support your health and wellbeing with access to AIA Vitality, Embrace and Teladoc services, plus our Employee & Family Assistance Program for confidential care whenever you need it.

At United Rentals, we proudly welcome applications from current and former Defence Force members, reservists, and their families.

“All offers of employment are subject to satisfactory drug and alcohol screening and national police check.”