Customer Service Representative

Job Title: Customer Service Representative
Company: SCI Supply Inc.
Location: Airdrie, AB
Job Type: Full-Time / Part-Time
Industry: Medical Supplies

About Us:

At SCI Supply Inc., we are proud to be a Canadian-owned and operated provider of high-quality medical supplies. Specializing in urology, ostomy, and skin and wound care products, we are committed to helping individuals across Canada manage their health with dignity and comfort. As we continue to grow, we are looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Position Overview:

As a Customer Service Representative, you will be the first point of contact for our customers. You will assist individuals in placing orders, resolving inquiries, and providing product information with care and professionalism. Your support helps improve the quality of life for those we serve—and that’s a responsibility we take seriously.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and online chat in a timely and courteous manner
• Assist customers with product selection, order placement, and general questions
• Provide accurate information about our medical supplies and services
• Resolve product or service problems by clarifying customer complaints, determining the cause, and offering effective solutions
• Maintain customer records by updating account information
• Collaborate with other departments to ensure a seamless customer experience
• Stay informed about our product lines, industry trends, and customer needs

What We’re Looking For:

• A positive, energetic team player with a passion for helping others
• 1+ year(s) of customer service or related experience (medical supply or healthcare background is an asset)
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Comfortable working in a fast-paced environment
• Proficiency with computers, CRM systems, and order management software (training provided)
• Bilingual in French and English is a strong asset

Why Join SCI Supply Inc.?

• Opportunity to make a real difference in people’s lives
• Supportive, team-oriented work culture
• Competitive salary and benefits package
• Career growth opportunities with a growing Canadian company
• Training provided on our specialized product lines

Ready to Join Our Team?
If you're excited to be part of a growing company that values customer care and teamwork, we want to hear from you. Apply today with your resume and a brief cover letter explaining why you’re a great fit for this role.

Pay: $23.00-$25.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Work Location: In person