Customer Service Representative

Customer Support Executive

Location: Mohali, Punjab
Industry: Retail / Eyewear
Experience: 1+ Year in Customer Support / Customer Service preferred
Employment Type: Full-time

Job Summary

Lenskart is hiring Customer Support Executives for its Mohali location. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle customer queries professionally and efficiently.

Key Responsibilities

• Handle customer queries through calls, chats, emails, or other support channels.
• Understand customer concerns and provide appropriate solutions.
• Assist customers with product, order, delivery, return, exchange, and service-related queries.
• Maintain a high level of customer satisfaction and service quality.
• Resolve complaints professionally within the defined timelines.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and follow-ups.
• Meet assigned customer service and performance targets.

Requirements

• Minimum 1 year of experience in Customer Support / Customer Service / BPO / Retail preferred.
• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Comfortable handling customer queries and complaints.
• Basic computer knowledge and familiarity with CRM systems.
• Candidates should be willing to work from the Mohali location.
• Freshers with excellent communication skills may also be considered.

Key Skills

Customer Support | Customer Service | Voice Process | Non-Voice Process | BPO | CRM | Complaint Handling | Communication Skills | Problem Solving | Customer Relationship Management

Why Join Lenskart?

• Opportunity to work with a leading eyewear retail brand.
• Professional and growth-oriented work environment.
• Career development opportunities.

Pay: ₹10,558.94 - ₹34,686.21 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person