Customer Service Representative

Job summary

The Customer Service Representative is responsible for providing excellent service to customers by responding to inquiries, resolving complaints, and ensuring a positive customer experience. The role involves effective communication, problem-solving, and maintaining strong customer relationships while representing the company professionally.

Min Qualification: High School (S.S.C.E) Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Lagos, Nigeria

Job descriptions & requirements

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly and professionally.
• Maintain detailed records of customer interactions and transactions.
• Process orders, returns, and service requests where applicable.
• Follow company policies and customer service procedures.
• Escalate complex issues to the appropriate department when necessary.
• Build and maintain positive relationships with customers.
• Meet customer satisfaction and performance targets.

Requirements:

• Minimum of a secondary school certificate or relevant qualification.
• Proven experience in customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Good computer skills and familiarity with CRM systems are a plus.
• Ability to work flexible hours, including weekends if required.
• Strong attention to detail and a customer-focused attitude.
• Ability to work independently and as part of a team.