CUSTOMER SERVICE REPRESENTATIVE

ABOUT THE ROLE
FlexEdge Limited is recruiting on behalf of our client, a Logistics Company, for the role of Customer Service. You'll be the first face and voice customers communicate with in the business, and you'll also be the one responding to enquiries all the way through to follow-ups.

JOB DETAILS:

Job Title: Customer Service
Location: Wuye,Abuja, Nigeria
Employment Type: Full-Time | Permanent

RESPONSIBILITY

• Respond promptly and professionally to customer enquiries through WhatsApp, telephone, email, social media and other company communication channels.
• Assist customers with enquiries regarding shipping services, prices, warehouse procedures, delivery times and collection arrangements.
• Provide accurate updates regarding the status of customers’ shipments.
• Follow up on outstanding customer enquiries and ensure issues are properly resolved.
• Notify customers when shipments or parcels are ready for collection or delivery.
• Assist customers with understanding invoices, payment requirements and company procedures.
• Maintain accurate records of customer conversations, enquiries, complaints and resolutions.
• Escalate missing parcels, delayed shipments, payment discrepancies and serious customer complaints to management.
• Handle complaints calmly and professionally while protecting the reputation and interests of the company.
• Ensure customers receive consistent information in accordance with the company policies.
• Avoid making promises regarding delivery, clearance or shipment dates unless the information has been confirmed by the appropriate department.
• Work closely with colleagues across the company in UK, US and Nigerian operations.
• Carry out other reasonable customer service and administrative duties assigned by management.

REQUIREMENT

• minimum of OND/HND/Bachelor's degree in Business Administration, Office Management, or a related field
• Previous experience in customer service, logistics, cargo, courier services, administration or a similar role.
• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Good telephone and WhatsApp communication etiquette.
• Basic computer skills, including email, Microsoft Office and other basic business applications.
• Strong attention to detail.
• Ability to manage several customer enquiries at the same time.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• A professional and respectful attitude.
• Ability to work effectively under pressure.

Pay: From ₦180,000.00 per month

Work Location: In person