Customer Service Representative

• Summary:** Receives customer telephone calls, records discussion information in computer for the customer service system, and resolves customer questions, concerns and complaints.

Essential Duties And Responsibilities

• Identifies the customers' specific concerns and issues with a spa that has been purchased from Strong Spas or approved third party seller
• Resolves the customers' issues through a variety of means, including, but not limited to, providing customer with the necessary information to resolve their complaint, arranging for the shipment of parts and components, or transferring customer to correct employee
• Logs specific complaint details and resolution into the customer service data base
• May interact with customers having existing sales contracts to arrange for timely delivery of new spas
• May solicit sales of new or additional pool and/or spa products and accessories
• Refers complaints of service failures to designated individuals (e.g. Technical Support) for investigation and resolution
• Investigates conditions preventing proper installation of spa and pool equipment
• All other duties as assigned