Customer Service Representative

Job Overview

Join Arment & Associates, LLC, a reputable company dedicated to providing exceptional customer service in Rochester, Minnesota. We believe that every interaction with our customers is an opportunity to make a positive impact and build lasting relationships. At Arment & Associates, LLC, we value each team member's contributions and are committed to creating a supportive and engaging work environment.

We are currently looking for a Customer Service Representative to join our team. In this role, you will play a vital role in maintaining our high customer service standards and fostering positive relationships with our clients.

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping others, Arment & Associates, LLC could be the perfect fit for you. Apply now to join our team!

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Weekends Off
401K Plan
Career Development & Growth
Team Building Activities
Responsibilities
Process customer policy change requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity.
Answer incoming phone calls on the first ring.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Strong communication skills, both oral and written.
Driven and goal-oriented individual.
Flexible Schedule
Career Growth Opportunities
Ask each customer for referrals and explain our referral program.
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Retirement Plan

Requirements

Requirements:

Communication Skills: Excellent verbal and written communication abilities are essential.

Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.

Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.

Attention to Detail: Meticulous attention to detail to ensure accuracy in all customer interactions.

Team Player: Ability to work collaboratively with colleagues to achieve common goals and drive success.

Professionalism: Maintain a professional demeanor and approach in all customer interactions.

Responsibilities

Client Support:

Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.

Reviewing their current policies to make sure that the coverages are best for the client and what they want.

Inbound Calls: Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.

Problem Resolution: Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.

Documentation: Maintain detailed records of customer interactions, feedback, and issues for future reference.

About Us

American Family Insurance Agency.