Customer Service Representative

Maple Lane Veterinary Clinic is a compassionate, family-oriented practice dedicated to providing exceptional care to our patients and outstanding service to their families. We are looking for a friendly, organized, and dependable Veterinary Receptionist to be the welcoming face of our clinic.

Position Overview

As our Veterinary Receptionist, you'll be the first person clients see when they walk through our doors. This position requires excellent customer service, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining a positive and professional attitude.

Responsibilities

• Greet clients and their pets with warmth and professionalism
• Answer multi-line phone calls and schedule appointments
• Check patients in and out efficiently
• Process payments and maintain accurate records
• Communicate with clients regarding appointments, medications, and follow-up care
• Assist the veterinary team with administrative tasks
• Keep the reception area clean, organized, and welcoming
• Maintain confidentiality and provide exceptional client service
• Ability to review and interpret patient medical records

Qualifications

• Previous receptionist or customer service experience required
• Veterinary or medical office experience required
• Excellent communication and interpersonal skills
• Strong computer and organizational skills
• Ability to multitask and remain calm under pressure
• Reliable, punctual, and a team player
• Passion for helping people and caring for animals

Benefits

• Paid vacation
• Health insurance eligibility after 90 days
• Paid holidays
• Employee pet care discounts
• Supportive team environment
• Opportunities for continued learning and growth

Why Join Maple Lane Veterinary Clinic?

We're more than just a veterinary clinic, we're a close-knit team that truly cares about our patients, our clients, and each other. If you're compassionate, dependable, and enjoy working with both people and animals, we'd love to meet you!

Apply today by submitting your resume through Indeed. We look forward to welcoming our next team member to Maple Lane Veterinary Clinic!

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person