Customer Service Representative

Company Name: Akij Venture Ltd.

Location: Dhaka (Mirpur 10)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202672018

This position is responsible for providing customer support through phone calls and social media, replying to customer messages, answering calls, and working in shift-based schedules to ensure timely and effective customer service.

Responsibilities

• Respond to customer queries through social media platforms (Facebook, Instagram, WhatsApp, etc.)
• Handle inbound customer phone calls professionally and efficiently
• Reply to customer messages and provide accurate information
• Receive and resolve customer complaints; escalate issues when necessary
• Maintain daily records of calls, messages, and customer interactions
• Ensure high levels of customer satisfaction
• Follow assigned shift schedules and company policies

Requirements

• Experience: 1 year
• Education:
• Skills: customer service skills, call center operations, customer-service, customer inquiries handling, customer service management, customer service, customer service, customer support, customer support, call center management

Last Date of Application: 31 October 2026