Customer Service Representative

Full Job Description

Overview

AMP Security is immediately hiring positive, energetic personalities to fill a newly developed inside customer service based sales team!

This position is offering an extremely rewarding compensation package of $15.00/hour with uncapped commission to maximize your potential

What are the duties of a customer service representative at AMP Smart Security?

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are hiring a customer service representative to manage customer queries and complaints. A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

Shift:

• 8 hour shift
• 40 hours per week

Weekly day range:

• Monday to Saturday

Job Type: Full-time

Pay: $35,235.20- $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

Monday-Friday -11:30pm-8 pm

• Night shift
• Afternoon shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Middletown, CT 06457: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person