Customer Service Representative

Description:

Norbert E. Mitchell Co., Inc. has been proudly serving our neighbors in Western Connecticut and nearby New York with reliable fuel delivery and equipment services, we’re committed to providing exceptional service and customer care. Our team is growing, and we’re looking for a motivated and personable Customer Service Representative (CSR) to be a first point of contact for our customers and play a key role in maintaining customer satisfaction and loyalty,

Key Responsibilities:

• Assist customers with account inquiries, payment processing, budget plans, and service contracts.
• Handle customer complaints with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service.
• Provide a professional, courteous experience during both routine and urgent situations.

Why Work for Norbert E. Mitchell Co., Inc.?

• Competitive hourly pay
• Paid on-the-job training
• Health, dental, and vision insurance
• 401(k)
• Profit Sharing
• Paid time off and holidays
• Opportunities for advancement in a growing, family-oriented business
• Supportive, team-based work environment
• Family-owned company with over 75 years of service and a strong local reputation

Job Type: Full-time Monday to Friday 7:30AM – 4PM (Summer); 7AM – 5PM (Winter) with potential for overtime. Saturday work is required as the work load dictates.

Pay: From $22.00 per hour

Pay is based on experience

Norbert E Mitchell Co., Inc is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity and expression, pregnancy, protected veteran status, or any other classifications protected by law. This includes providing reasonable accommodation for team members’ disabilities or religious beliefs and practices.

Requirements:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven customer support experience or experience in a client-facing role.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• 1–2 years of experience in a customer service role, preferably in the HVAC, fuel oil, or a home services industry.
• Strong communication skills and a calm, helpful demeanor—especially under pressure.