Customer Service Representative

We are looking for someone with previous experience in office customer service or call center customer service.

The ideal candidate will have worked in a professional office environment, interacting with customers either by phone and/or email.

If this is you, we want to talk to you!

Job Summary

This position is the primary point of contact with our customers, independent door salesmen. This position responds to inquiries and resolves issues about the Company's products and services. This position provides value engineered solutions, as well as assisting with things like processing orders, quotes, shop drawings, and bid packages.

What you will do:

• Responds as a customer advisor, providing answers to inquiries and concerns regarding the company’s product or services, and provide follow-up to ensure customer satisfaction
• Support sales and solution development through customer interaction
• Serve as a liaison with customers, outside sales, manufacturing, sourcing, engineering, quality, and shipping in order to determine the best possible product solution for customers
• Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements
• Understand customers’ needs and requirements, interpreting specifications, and providing value engineered solutions, quotes, shop drawings and bid packages
• Determine the best methods to resolve customer issues to ensure customer satisfaction while adhering to company policies
• Communicate changes and opportunities to customers, including price changes, product changes, promotions, etc.
• Provide guidance and support to order entry team to insure accuracy and customer satisfaction
• Entering and following up on customer orders in company specific system

What you will bring:

• High energy level– approaches tasks with a sense of urgency and service mindset

• Demonstrates an ability and confidence in themselves to influence stakeholders

• Possesses the highest standard of integrity, maturity, loyalty, honesty and ethics

• High school diploma or equivalent

• Strong technical acumen required to understand the product

• Previous customer service experience in manufacturing, parts or other non-service industry

• Excellent verbal and written communication skills

• Must be an experienced user in various computer office applications. Prefer Google Workspace (Spreadsheets, Docs, Gmail & Slides).

• Comfortable with relationship oriented sales and customer service

• Strong organizational and responsible time management skills

• An understanding of the construction industry with the ability to understand plans and specifications is a plus

• Must be able to sit for long periods of time

• Must be able to work full time