Customer Service Representative

About Alamo Water Softeners

Alamo Water Softeners is a trusted, family-owned leader in residential and commercial water treatment across Texas. For over 30 years, we've helped thousands of homeowners and businesses enjoy softer, cleaner, healthier water through industry-leading water softeners, filtration systems, and reverse osmosis solutions. We're proud of our 5-star reputation, same-day service in most areas, and our commitment to honest pricing with zero high-pressure sales. Join a growing team that truly cares about customers and delivers real results, one home at a time.

Who We’re Looking For

We believe great customer service starts with great people. We’re searching for a positive, dependable CSR who genuinely enjoys helping others and takes pride in doing things the right way.

You’ll thrive here if you

• Treat every customer (and coworker) with patience, kindness, and respect—even on tough days
• Naturally stay calm, professional, and solution-focused under pressure
• Communicate clearly and warmly over the phone, text, and email
• Love checking tasks off your list and keeping things organized and on time
• Have a strong work ethic and show up ready to give your best every shift
• Are eager to learn, grow, and eventually take on more responsibility (many of our top performers started right here in this role!)
• Take ownership of mistakes, fix them fast, and help the team improve

Qualifications

• 1+ years of customer service experience (call center, retail, hospitality—all welcome)
• Excellent phone etiquette and typing skills (40+ WPM)
• Comfortable with computers and quick to learn new software (we’ll train you on ours)
• Reliable transportation and a clean background check
• Bilingual (English/Spanish) is a big plus but not required

Schedule

Monday – Friday 8am–5pm or 9am to 6pm with rotating Saturday mornings (plenty of notice and never mandatory overtime).

If you’re someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, we’d love to meet you!

Apply today — we review applications daily and move quickly for the right person.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

We are an Equal Opportunity Employer committed to maintaining a safe, respectful, and inclusive workplace for our employees, customers, and communities. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other status protected by law.

H2O Care Partners is committed to pay transparency and providing good-faith compensation ranges for all roles. We also provide reasonable accommodation for disabilities and religious beliefs. If you need assistance during the application process, please contact our People Team at [email protected].