Customer Service Representative

Overview

Join our dynamic team as a Customer Service Representative. In this role, you will be the first point of contact, providing support and ensuring every customer interaction is positive, efficient, and professional. This is an hourly position - Hybrid - that begins with an in-office training period. During this time, you will receive hands-on training and become familiar with our systems, procedures, customers and day-to-day responsibilities. This allows you to work closely with our team, ask questions, and develop the knowledge and confidence needed to work independently.

Upon successful completion of the training period, the position will ideally transition to a weekly hybrid office/work from home arrangement - one day in the office, 3 days at home.

We anticipate the transition to remote work after approximately 12 weeks, although the exact timing will depend on your progress and readiness to work independently.

We are looking for someone who is comfortable with the initial in-office commitment and is excited about the opportunity to ultimately work remotely.

Salary commensurate with experience.

Responsibilities

• Manage day to day customer inquiries and problem resolution
• Utilize productivity software such as Microsoft Office (Word, Excel) to maintain detailed records, update spreadsheets, and perform data entry tasks
• Prepare customer quotes
• Enter and manage customer orders
• Coordinate with vendors regarding orders and invoicing
• Support three salespeople
• Provide administrative/organizational support that allows salespeople to focus on customers and selling
• Support Relationship Manager when necessary
• Maintain and coordinate the office as needed
• Handle issues independently without requiring the owner to intervene
• Maintain relationships with customers and vendors
• Keep orders moving from customer request through fulfillment/invoicing
• Maintain and coordinate the office as needed
• Coordinate communication between clients and internal teams to ensure smooth operations and high customer satisfaction
• Maintain organized records of customer interactions, transactions, and service requests for future reference

Qualifications

• Strong organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, data entry, and productivity software
• Strong verbal communication skills
• Previous customer service demonstrating professionalism and problem-solving skills
• Ability to manage time effectively while handling multiple tasks
• Working proficiency with office equipment such as printers, scanners, and phone systems

Pay: $18.00 - $22.00 per hour

Expected hours: 25.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: Hybrid remote in Yardley, PA 19067