Customer Service Representative

Position Purpose

Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams.

Key Responsibilities

• Verify and process requirements for receiving customer shipments into the warehouse.
• Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading.
• Notify the dispatcher of shipping/receiving priorities.
• Notify internal cargo and trucking employees of requirements.
• Assess discrepancies in inventory and notify the Inventory Coordinator.
• Provide inventory status reports.
• Schedule loads for shipping.
• Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy.
• Ship orders as driver pickup.
• Provide support for customer billing and account inquiries.
• Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS/SQF.
• Perform other related duties.

What Will Help You Succeed

• A minimum of three (3) years of warehousing or logistics experience.
• Customer service experience.
• High school diploma (asset).
• Conflict resolution or problem-solving course (asset).

Professional Skills Required for the Position

• Good level of English, both spoken and written.
• Knowledge of health and safety standards, HACCP and operations at Congebec.
• Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook).
• Operation and knowledge of printers, photocopiers, and calculators.
• Good interpersonal, communication, and relationship-building skills.
• Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines.
• Excellent analytical, problem-solving, and critical thinking skills.
• General knowledge of warehouse functions.
• Ability to follow written and oral instructions accurately.
• Mathematical skills.
• Good level of French, both spoken and written (asset).

Special Conditions of the Position

• Primarily office-based work environment.
• Simultaneous management of multiple requests and deadlines.
• Frequent interaction with clients, carriers, and operational teams

This job description is subject to revision based on operational needs.
Here is a list of our employee benefits.