Customer Service Representative

Willowbrook Pharmacy in Carmel, is looking for a full-time dependable Customer Service Representative to serve patients and customers by obtaining or receiving merchandise, totaling bill, accepting payment, phone calls and making change for customers. Places and executes orders and returns. Maintains and stocks supplies on shelves and keeps general appearance of product shelves and store clean and professional.

Highly competitive pay rate commensurate with experience. No nights, Sundays, or holidays, and some flexibility in scheduling. Benefits and 401k with a company match, employee discount, and other benefits available.

Pharmacy experience is preferred but not required, we will train you!

Responsibilities

• Assists patients and customers by running cash register for over-the-counter sales, greeting customers, offering assistance, receiving payments, and providing other services requested by customers. Assists patients via drive-up window to make service more convenient for the customer.
• Maintains over the counter stock of medications by reviewing shipments for completeness, putting price tags on the products, and placing the items in their appropriate shelf locations.
• Prepares mail order and delivery prescriptions by contacting the patient, calculating charges, packaging prescription(s), and taking them to the post office for mailing to patient.
• Places orders for supplies, prepares drug returns and submits data. Receives approval for return from supplier.
• Keeps product shelves and counters neat and clean and “faces” shelves by moving items to front and arranging and stacking them. Checks items expiration dates and removes expired and short-dated products. Keeps storefront and waiting area neat and clean through cleaning activities as needed.
• Maintains regular and punctual attendance. Develops courteous and professional relationships with patients, customers, and co-workers.
• Performs other duties as assigned.

Qualifications and Skills

• High School Diploma or GED.
• Strong Communication Skills.
• Attention to Detail.
• Ability to work with others as a team to ensure patient satisfaction and a pleasant, professional work environment.
• Ability to multitask.
• Ability to provide excellent customer service.
• Ability to read, understand and follow oral and written instructions.
• Minimum of 6 months of customer service experience.

Customer Service representatives may be required to register with the state Board of Pharmacy for identification, tracking, and disciplinary action.