Customer Service Representative

Description:

Customer Service Representative

Beacon Management Services – Atlanta, GA Full-Time | On-Site | HOA Management Industry

*Come join us at Beacon Management Services - We'd love to have you!! *

Overview:

Beacon Management Services, a premier provider of HOA and condominium management solutions in the Atlanta area, is seeking a professional, dependable Customer Service Representative to join our team. This full-time, in-office position plays a key role in delivering top-tier service to homeowners, board members, and vendors across the communities we manage.

Key Responsibilities:

• Serve as the first point of contact for inbound calls and emails from residents, board members, and vendors.
• Resolve inquiries related to community rules, assessments, maintenance requests, and general HOA operations.
• Maintain accurate records of customer interactions and follow up to ensure resolution.
• Work closely with community managers and other internal departments to escalate and address more complex issues.
• Assist in processing architectural requests, amenity reservations, and account status updates.
• Foster positive relationships by providing courteous, timely, and solution-focused responses.

Why Join Beacon:

• Established leader in HOA management with a supportive, team-based culture.
• Competitive benefits.
• Opportunities for growth and professional development within the company.

Requirements:

Qualifications:

• Previous experience in a customer service or administrative role (HOA, property management, or real estate experience a plus).
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite; experience with association management software preferred.
• Ability to multitask in a fast-paced office environment.
• Team-oriented, with a professional demeanor and a commitment to exceptional service.
• This role is Full-Time in office - Please reference the address to make sure this commute makes sense prior to applying!