Customer Service Representative

Customer Service Representative
 
About the organisation
AMLHUB is a leading cloud-based AML compliance platform built in New Zealand, trusted by thousands of users across real estate, legal, accounting, and financial services. Designed to make anti-money laundering compliance simple, efficient, and auditable, the business is now scaling into Australia and growing fast. It is a purpose-driven team doing meaningful work in a space that matters.

About the role
Reporting to the Head of Customer Success, you will be the first point of contact for AMLHUB's growing client base. You will handle inbound calls and inbox queries, support customers through onboarding, manage support tickets, and work closely with the Customer Success team to ensure every interaction lands well.

Key Responsibilities:

• Answer inbound customer calls and manage inbox queries promptly and professionally
• Guide new customers through the onboarding process from initial contact to successful setup
• Troubleshoot issues and escalate complex or technical matters to the right internal team
• Monitor and manage support tickets within agreed service levels
• Collaborate with Customer Success, Compliance, and Product teams to resolve issues

Key attributes needed  

• 2–3 years minimum in a customer-facing role; high-volume environment essential
• Strong verbal and written communication skills
• Clear credit history
• Clear criminal history
• Calm, professional, and solutions-focused under pressure
• Organised, detail-oriented, and able to manage competing priorities
• Experience in SaaS, technology, financial services, or compliance a plus - but not essential

What's in it for you
This is a great opportunity to get inside a genuinely innovative business at a pivotal moment in its growth. You will be part of a collaborative, social team with a genuine passion for doing good work. There is real potential for this contract to convert to a permanent role for the right person. If you are a confident communicator who thrives in a fast-paced customer environment, this is worth a look.
 
Apply Now!
If this sounds like the right role for you please apply with your CV and cover letter today!