Customer Service Representative

Kherki EServices Pvt. Ltd. is looking for a dedicated and customer-focused Customer Care Executive to join our growing solar energy team. As an empanelled vendor under the PM Surya Ghar Muft Bijli Yojana and a leading EPC contractor for residential and commercial solar installations, our customer support is vital to our success.

In this role, you will act as the primary point of contact for our clients, guiding them through the solar adoption journey—from initial inquiry and site surveys to net-metering coordination and post-installation support.

Key Responsibilities

• Client Communication: Handle inbound and outbound calls, emails, and messages from residential and commercial clients inquiring about solar rooftop installations and subsidy schemes.
• Query Resolution: Address customer questions regarding solar system specifications, pricing, financing/loans, and project timelines.
• Coordination: Liaise internally with technical, engineering, and execution teams to update customers on installation schedules and status updates.
• Discom & Subsidy Support: Assist clients with documentation related to net-metering applications and government portal updates (e.g., UHBVN, DHBVN, or national portals).
• Feedback Management: Maintain detailed records of customer interactions, service requests, and feedback using our internal CRM/tracking systems.
• Post-Installation Care: Handle AMC (Annual Maintenance Contract) inquiries, troubleshooting requests, and maintenance scheduling.

Requirements & Qualifications

• Experience: Minimum 1–3 years of experience in customer service, helpdesk support, or client relationship management (experience in the solar, electrical, or renewable energy sector is a strong plus).
• Education: Graduation/Bachelor's degree in any stream.
• Communication Skills: Excellent verbal and written communication skills in English, Hindi, and Punjabi to effectively engage with local clientele.
• Tech-Savvy: Proficient in using MS Office, email management, and digital customer support tools.
• Interpersonal Skills: Patient, problem-solving mindset with strong conflict-resolution capabilities.

Pay: ₹10,558.94 - ₹34,686.21 per month

Work Location: In person